Steve Hunsaker | Home Service Accelerator

We are testing a fully virtual quoting process for lighting right now While I know we may sacrifice some deals off of “trust” built in person Early results were the first 10 days trying it, our contact rate + quote sent numbers increased 119% compared to the previous period…

So the pipeline is filling up and those numbers look good but we obviously need to see the one metric that actually matters go up…. And that’s sales. Pipeline filling which is encouraging tho. Would love some tips from yall on how you “humanize” virtual quoting

@dylthorn We’ve done in person for temp for 6 years and perm for the entire last year. We find when looking at marketing data our biggest bottleneck is lead->in person estimate booking rate is low. So we find we’re getting more quotes out now and then offering a “final walkthrough” in

@rathbunholdco But is total your units sold number way up because of more volume of given estimates ?

@drakesickpow Exactly… statistically speaking with this model my close rate could cut in half and we’d make more money….

@blessThisMoney Yessssss

Every contractor that comes to my house pitches financing early and often. We sell maybe 5% of our lighting customers through financing. Starting to think I’m leaving a lot of 🍞 on the table

@testNconquest Do you confirm with them that they’re not going to use a credit card before paying you then?😏

@testNconquest 🤯

@ethanwrighttx Feels weird for temporary Christmas lights but people are Klarna-ing burritos at this point

@Teooooos I knew what you meant 😂

PROPAGANDA IM PUSHING: -Most home service businesses don’t need more leads-they have horrendous selling systems -FB ads work. If they didn’t=skill issue 9/10 times -Google doesn’t hate you…You run your biz like a child and refuse to pay $500 a month to get a GBP location pin https://t.co/8AG1gAagoq

@JustinWaltz Lots of guys getting it done with Regis lol

@dylthorn Same lol

People who have a design-visually focused product. What CRM/quoting tools are you guys using to sell the dream visually on estimates? Feel like jobber is lacking in that department and their ability to set up recurring contracts sucks too

@MatznerJon I want it all in one place with scheduling, invoicing, payment processing, etc

@bestdoorguy @MatznerJon Billy you’re a good man

@drakesickpow @chigup36 @BoloForms I read this notification and was like WHAT DID I DO. I have since realized I am not the enemy in this context

Kitchen cabinet guy asks for 50% deposit to get started. Which I’m down for and give (cash) Now he’s asking for another 25% while the kitchen looks like this. (Never communicated the installment schedule prior) I am actually all for taking deposits for material but this is https://t.co/D5tS8OROh7

@jamesonhaslam Talk to me

@jamesonhaslam Yeah a fair bit of work that is covered by 50% up front 😂 You can’t just surprise a customer with another ask of 25% while they have empty boxes in their kitchen lol

@Marcsminutes I will not be part of the ponzi 😂

@SamD97817548665 $18,000 kitchen cabinet job. $9,000 given up front. Im not going to play bank for the next job😂

@TomCrawfrd Hope he sees it and the responses

@mattressguysbro Yeah I felt like 50% up front was generous tbh

@JeffGrenz That’s what I was thinking

@logansendle I wouldn’t dream about asking a client for money out of schedule I don’t know how these dudes eat

@irentdumpsters 😂😂😂

@ToddLlewellyn Should it be a smaller-ass hole, Todd? Punctuation and grammar mattered in that sentence a lot

@simplesamtx It was basic math for me. I’m getting a sob story about needing more money for material and I’m like there’s no way your COST before labor is over 50%

@JonMStoddard I will not 👀

@BangsHoldings 😂😂😂😂😂😂

@kbrunnerdude I might have you come out and give me a quote on floors in a couple weeks. You’re north Scottsdale right? I feel like we met once somewhere (not on X) Maybe an AZE event or something?

I processed a $20,000 commission check for a 24 year old today. His living expenses are less than $3500/month. That’s it. That’s the post.

@DruinBenny That kid could retire at 40 if he’s smart lol

@Benefitsguynick Dude plays video games, goes on long hikes, and rips sales. That’s it 😂

1 call close no doubt https://t.co/suSMQ7sPpB

@markfzhuk Well it appears he’s asking me to do a bit of the heavy lifting myself

@conleyherrick 😂😂😂😂

@wantmorebemor If people are financially disqualified based on the application they get invited to the starter Skool group that has like 10% of what the main group has

I will pay double to pretty much any company if they let me fully schedule the service online without any convo with a human being

@Bobbyvickers 100%

@FrugeMatt Pretty close to it yes. If you had super user friendly pages that allowed me to easily navigate and make my choices I’d be pretty close

After closing on my house I’ve had these contractors out: -pressure washer -painter -drywaller -4 kitchen guys -backyard remodeler -pool guy -duct cleaner 4/10 showed up to the appts on time 1/6 who were late sent an apology text Do with that information what you’d like

@dylthorn Duct cleaner quoted remote and came to do the job. Everyone else was quotes but I ended up hiring most of them

@dylthorn Not a single one asked for the business on the spot. I asked the painter to do it on the spot and it turned out to be a disaster lol

@dylthorn Vents quoted remote and got the job booked remote! Pressure washing sent the estimate and then I approved instantly

@RealPlantBrah You’ll be my first text 🤝

@ToddLlewellyn 1 gave a 1 hour arrival window. And he was on time within that window. Maybe 1-2 sent on their way texts. It’s WILD out here lol

@StumpGuyTy The painter moved the finish date 3x. Took 14 working days to paint a 2100 square foot house. Asked for $1000 more while my house was covered in prep. I had to be out of my apartment on the 31st and he wasn’t done on the 30th. So my movers couldn’t move me in. Pure hell 😂

@Paul0Montenegro 3/4. 2 of the kitchen guys showed up on time for the quote. The one who came with samples and inspiration and sent follow up photo mockups of what we want got the job.

@realKellyKnight I picked my battles with a seller after getting $30k off of the list price. Don’t know how making the seller paint the interior and do duct cleaning moves the needle tbh

Little nugget from tonight’s group call: Next time someone asks you for a discount after you quote them. Subtract it from what you think you’ll NET on the job Most of the time people knock $100-1000 off a quote and actually decrease their NET by 30-50% and don’t even realize it

@jamesonhaslam We’ve all done it Jameson.

Just bought a house. Here’s the contractor report card so far: -Painter (referral from friend who used him) took 3 texts and 2.5 weeks to get me a quote. When I finally got the quote, I asked 1 question about ADDITIONAL WORK and he took 3 days to get back to me… he will not be

@sternburger_ I absolutely will text you

800+ home service accelerator customers. One ah-ha that will shock you: It’s most people’s systems that suck… not their lead volume/quality

Systems: phone answering, appt setting, sales process, nurture process, etc

@jamesonhaslam I agree. I can vividly remember bitching out a junk removal agency for not getting me quality leads my first year and in hindsight it was likely me 😂

You either die the hero or live long enough to build a door to door division to sell permanent lights First door to door sale in the books. Insane. https://t.co/FbfKTmiEbi

@tj28283 Let’s get you to bed grandpa https://t.co/IAAPpeCI5R

@Nads_Shariff We’re just ripping right now off of some YouTube videos and learning the old fashioned way lol

@Nads_Shariff Door guys set and selling right now while we’re testing

@tj28283 The beauty of capitalism is that the market tells me whether they’re good looking or not 💜

Realllllly dialing in our systems to optimize to optimize for self-booking estimate appointments. This feels like an easy way to bump up lead-> booked appt %’s. Will keep you guys updated

(This is for my lighting business)

@ToddLlewellyn I’ll let you fiddle with it when it’s complete and tell me what you think. We filmed like 5 different videos today for the flows of it

@ToddLlewellyn @markfzhuk Tasty

Who in the permanent lighting/Christmas lights game has made a decent mockup photo tool using AI? Can’t keep doing mockups with holiday home concepts or jolly lights at scale

@ZacGawn The fact that a mockup takes 5-10 minutes to make perm quotes look good is too long

@stevehaag81 Static but really selling the perm look specifically